A clear path to help.
Report an issue, ask a question, or share feedback with the Calvras project.
Before you write
Check your network connection, model availability, and the folder selected for the task. Capture the exact error message and note whether it occurred on the website, in the web workspace, or in the desktop application. Do not include credentials or confidential project files.
Report a reproducible issue
Email calvrasnoreply@gmail.com with a short subject and the steps needed to reproduce the problem. Include the app version, operating system, expected result, actual result, and a redacted screenshot or log excerpt. A focused report makes it easier to understand what happened.
Plan and billing questions
Starter, Pro, and Ultra are described on the pricing page. Paid plans are sold by Payments AI as merchant of record, so the payment record, receipt and refund route all run through them. If you believe you were charged, check that merchant name on the statement before sharing any details, and never send full card numbers or payment credentials.
Privacy and security
Use the same contact address for privacy questions or a potential security issue, with ‘Privacy’ or ‘Security’ in the subject. Describe the concern without including live secrets or sensitive data. Do not publish exploit details or someone else’s private information in an initial report.
Feedback and collaboration
Tell us which workflow you are trying to improve and why the current experience gets in the way. For a proposed integration, workshop, or collaboration, visit the Partner page. No response time or service-level commitment is implied by this support page.